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​Online Appointment

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As Yücelen Group of Companies, we give importance to the security of your personal data. With this awareness, we show great sensitivity to the processing and preservation of all kinds of personal data belonging to you in the best possible way and with care. With the awareness of this responsibility, we process your personal data in the capacity of Data Controller within the scope of the Personal Data Protection Law No. 6698 and the relevant legislation within the framework indicated below.


Collection, Processing and Processing Purposes of Personal Data

In order to provide you with high standards of service, we obtain your personal data verbally, in writing, visually or electronically from Call Center, internet, mobile applications, physical spaces and similar channels depending on the nature of the service provided.


In this context, main general and special personal data, especially my personal health data required for the execution of all medical diagnosis, examination, treatment and care services and obtained for this purpose, are listed below;


  • Your name, surname, TR ID number, if you are not a Turkish citizen, your passport number or temporary TR ID number, your identity data such as place and date of birth, marital status, gender information and the TR ID Card or Driver's License photocopy you submitted,

  • Your contact data such as your address, phone number, e-mail address,

  • Your financial data such as your bank account number, IBAN number,

  • Your health and sexual life data obtained during the execution of medical diagnosis, treatment and care services such as your laboratory and imaging results, test results, examination data, prescription information that you submit for follow-up in your file,

  • Your responses and comments you have shared in order to evaluate our services,

  • Your closed circuit camera system video and audio recording taken during your visit to our hospitals,

  • Your voice call records kept when you contact our Call Center,

  • Your data on private health insurance and Social Security Institution data for the purpose of financing and planning health services,

  • Your navigation information data obtained during the use of our website, IP address, browser information and medical documents, surveys, form information and location data that you submitted on your own accord, 

  • Permission to share the information you provide for job applications with our business partners if there is no open position.

Your personal data listed above and your sensitive personal data may be processed for the following purposes:


  • Public health protection, preventive medicine, medical diagnosis, treatment and conduction of care services,

  • Sharing the requested information with the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,

  • Fulfillment of legal and regulatory requirements,

  • Financing your health services, meeting your examination, diagnosis and treatment expenses by the Patient Services, Financial Affairs, Marketing departments, sharing the information requested with private insurance companies within the scope of the deserving query.

  • Informing you about your appointment through our Call Center and Digital Channels,

  • Confirming your identity by Patient Services, our Health Professionals and Call Center departments,

  • Planning and managing the internal functioning of the institution by the Hospital Management,

  • Performing analysis for the purpose of improving health services by Quality, Patient Experience, Information Systems departments,

  • Providing training to our employees by Human Resources and Quality departments,

  • Monitoring and preventing abuse and unauthorized transactions, by Audit and Information Systems departments,

  • Carrying out risk management and quality improvement activities by the Departments of Quality, Patient Experience, Information Systems.

  • Invoicing for your services by Patient Services, Financial Affairs, Marketing departments,

  • Confirmation of your relationship with the institutions contracted with our hospital by Patient Services, Financial Affairs and Marketing departments,

  • Responding to all kinds of questions and complaints related to our health services by Hospital Management, Patient Experience, Patient Rights, Call Center departments,

  • Taking all necessary technical and administrative precautions within the scope of data security of the systems and applications of our hospital by the Hospital Management, Information Systems departments,

  • Providing campaign participation and campaign information by the Departments of Marketing, Media and Communication, Call Center, designing and transmitting special content, tangible and intangible benefits on web and mobile channels.

  • Measuring, increasing and researching patient satisfaction by the Hospital Management, Patient Rights, Patient Experience departments, 

  • To be able to carry out education and teaching activities by the educational institutions in which the institution cooperates, 


Your "Personal and Sensitive Data" indicated above can be preserved within the Yücelen Group of Companies and external service providers by observing the legislation provisions of physical and electronic archives with great care. 

Transfer of Personal Data

Your personal data can be shared within the framework of the Basic Law on Health Services No. 3359, the Decree Law on the Organization and Duties of the Ministry of Health and its Affiliates No. 663, the Law on the Protection of Personal Data No. 6698, the Regulation on Private Hospitals, the Regulation on Processing and Privacy of Personal Health Data and the regulations of the Ministry of Health and other legislation provisions and for the purposes described above;


  • Ministry of Health, subunits affiliated to the ministry and family medicine centers,

  • Private insurance companies (health, retirement, life insurance, etc.),

  • Social Security Institution

  • Security General Directorate and other Law Enforcers, 

  • General Directorate of Census, 

  • Turkey Pharmacists Association,

  • Juidical Authorities,

  • Laboratories, medical centers, ambulances, medical devices and institutions providing health services in the country or abroad with which we cooperate for medical diagnosis and treatment,

  • The health institution to which the patient is dispatched or to which the patient himself/herself applies,

  • Your authorized legal representatives,

  • The third parties you have consulted, including the lawyers, tax consultants and auditors you work with,

  • Regulatory and supervisory institutions and official authorities,

  • The systems in Turkey or abroad and/or with the group of companies to which our Hospital is affiliated,

  • Your employer,

  • With our suppliers, support service providers, archive service providers and business partners we profit by and cooperate with (you can get information by contacting our company in writing for more detailed information.).


Method and Legal Background of Collecting Personal Data

Your personal data are collected and processed in all kinds of verbal, written, visual or electronic media in order to carry out all kinds of works included in the above-mentioned purposes and the field of activity of the Yücelen Group of Companies within the legal framework and to fulfill the contractual and legal obligations of the Yücelen Group of Companies in full and properly. The legal reason for the collection of your data by these persons;


  • Law on Protection of Personal Data No. 6698,

  • Fundamental Law of Health Services No. 3359, 

  • Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates,

  • Private Hospitals Regulation

  • Regulation on the Processing of Personal Health Data and Protection of Privacy,

  • Regulations of the Ministry of Health and other legislation provisions.


In addition, as stated in Article 6, paragraph 3 of the Law, personal data relating to health and sexual life may be processed without the express consent of the people or authorities and institutions with an obligation of confidentiality only for the purpose of protecting public health, preventive medicine, medical diagnosis, treatment and care services, health care and financing planning and management.


Your Rights for the Protection of Personal Data


In accordance with the law and relevant legislation;


  • To learn whether personal data is being processed,

  • To request information if personal data has been processed;

  • To access and request personal health data,

  • To learn the purpose of processing personal data and whether they are used for their intended purpose,

  • To know about the third parties to whom personal data are transferred domestically or abroad,

  • To request correction of personal data in case of incomplete or incorrect processing,

  • To request deletion or destruction of personal data,

  • To request notification of the third parties to whom the personal data has been transferred, regarding the correction of personal data and/or the deletion or destruction of personal data in case of incomplete or incorrect processing,

  • To object to the emergence of a result to the detriment of the person himself/herself by analyzing the processed data exclusively in care of automated systems,

  • You have the right to request compensation for the damages in case of incurring damages due to unlawful processing of personal data.


Data Security and Right to Apply


Your personal data is carefully protected within the technical and administrative means and necessary security precautions are provided at a level appropriate to possible risks, taking into account the technological possibilities.


By filling in the Personal Data Protection Law Application Form at the web address; "";

  • You can bring your requests within the scope of the Law directly to the address; Marmaris Bulvarı Kötekli Mahallesi 65 Sokak 22 /C-Menteşe / MUĞLA

  • Send it through a notary public,

  • Forward it to the address; with a secure electronic or mobile signature via your registered email address or your electronic email address registered in our system.

​About Processing Personal Data

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